CIT Trucks

Service Advisor - Morton, IL

Job Locations US-IL-Morton
Req No.
2021-2165
Category
Administrative
Salary
USD $17.00/Hr.

Overview

CIT Trucks is seeking a customer-focused individual for our Service Advisor opening. This position assures that customers are greeted, assists the Service Department with clerical duties, such as warranty documentation, writing repair orders, phone calls, scheduling, and much more. The ideal candidate for this position has excellent computer and communication skills.

 

CIT Trucks offers competitive wages and a complete benefit package including:

  • Paid holidays and Paid Time Off
  • Choice of three medical plans with prescription coverage
  • Health Savings Account and Flexible Spending Accounts
  • Dental Insurance
  • Vision Insurance
  • Short and Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Retirement Plan with an employer match
  • Training opportunities
  • Opportunities for advancement

Responsibilities

  • As a CIT Trucks Service Advisor, you will be required to make the initial contact with our customers either in person or by phone. CIT Trucks holds a high standard of customer service and we expect all communication to be timely and thorough.

    Aspects of the job included:

    • Assisting in appointment scheduling
    • Addressing any customer issues
    • Obtaining customer information (vehicle data, verification of payment, and credit status checks)
    • Opening/closing repair orders
    • Writing detailed descriptions of all repairs performed
    • Contacting the customer immediately upon repair completion.

    The Service Advisor may be required to deliver the vehicle to the customer and answer any questions they may have pertaining to the repairs made. Certain portions of the job will be clerical including filing repair orders, maintaining parts backorder files, monitoring Work In Process (WIP) reports, collecting payments, and processing reconciliation reports.


Qualifications

The requirements for this position are:

  • Must be at least 18 years old
  • High school diploma or GED required
  • No experience required
  • Ability to lift, carry, and move up to 10 pounds


Since 1975, CIT Trucks, LLC has grown to become a full-line commercial truck dealership group representing Kenworth, Volvo, Mack, Isuzu, and Autocar product lines in 17 locations throughout Illinois, Missouri, and Indiana. Learn more about us at cittrucks.com.

 

Questions about this position? Please call (309) 445-8100.

 

CIT Trucks is an Equal Opportunity Employer.

 

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