CIT Trucks

  • Warranty Coordinator - Corporate - Normal, IL

    Job Locations US-IL-Normal
    Req No.
    2019-1727
    Category
    Administrative
  • Overview

    ABOUT US

     

    Since 1975, CIT Trucks, LLC has grown to become a full-line commercial truck dealership group representing Kenworth, Volvo, Mack, Isuzu, and Autocar product lines in 17 locations throughout Illinois, Missouri, and Indiana. Additionally, CIT’s subsidiaries, Central Truck Leasing and Central Truck Finance, offer equipment leasing and rental services as well as financial services.

     

    CIT is a growing company committed to providing the most effective solution for our customers’ critical transportation needs. Our enthusiastic, customer-focused employees are among the best and brightest and drive CIT’s reputation as one of the leading customer support organizations in the industry. We are dedicated to maintaining a work environment that promotes individual accomplishment and team success where every employee is valued for their contributions and are encouraged to achieve their full potential.  

     

     

    BENEFITS

     

    CIT Trucks offers competitive wages and a complete benefit package including:

    • Paid holidays and Paid Time Off
    • Choice of three medical plans with prescription coverage
    • Health Savings Account and Flexible Spending Accounts
    • Dental Insurance
    • Vision Insurance
    • Short and Long-Term Disability Insurance
    • Life Insurance
    • 401(k) Retirement Plan with an employer match
    • Training opportunities
    • Opportunities for advancement

    CIT Trucks is an Equal Opportunity Employer.

    Responsibilities

    The Warranty Coordinator will work under the direction of the Corporate Warranty Manager. The Warranty Coordinator will communicate with service managers,  service writers, and other office employees. The successful candidate will have solid customer service skills along with the ability to problem solve and troubleshoot. Computer skills and diesel technology knowledge is preferred.

     

    Additional job responsibilities will include:

    • Process and file warranty claims with various manufacturers as instructed by the Warranty Manager.
    • Review and clear all assigned warranty claims in pending status on a daily basis.
    • Provide rapid response to various requests from manufacturers to ensure warranty claims are processed in a timely manner.
    • Prepare all parts and core returns when requested by manufacturers.
    • Post credits and warranty payments to the Warranty Receivables Schedule as needed.
    • Reconcile the Warranty Receivable Schedule monthly.
    • Assist with the follow-up of all unpaid claims as directed by the Warranty Manager.
    • Close and post all warranty repair orders promptly.
    • Coordinate with others in the department to troubleshoot as necessary.
    • Complete Warranty training as required.
    • Participate in proactive team efforts to achieve departmental and company goals.
    • Manage time effectively and efficiently.
    • Perform other duties as assigned.

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or GED required
    • Associate’s Degree Preferred
    • Automotive experience or mechanical knowledge preferred
    • Proficient personal computer skills including email, record keeping, routine database activity, word processing, spreadsheets, etc.
    • Problem solving and multi-tasking skills are required

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