CIT Trucks

  • IT Intern - Corporate - Normal, IL

    Job Locations US-IL-Normal
    Req No.
    2018-1646
    Category
    Information Technology
  • Overview

    Are you looking for a fulfilling opportunity with a steady and growing company that invests in its employees?

     

    Are you wanting to be part of a team that values effort and teamwork?

     

    For over 40 years, CIT Trucks has been a full-line, commercial truck dealership representing Kenworth, Volvo, Mack, and Isuzu. Constantly growing to meet the needs of its customers, CIT Trucks now operates from 17 locations, services territories within Illinois, Missouri, and Indiana, and offers rental, leasing, and finance services through our Central Truck Leasing and Central Truck Finance companies. CIT Trucks is in business to serve its customers with the best line of heavy and medium-duty trucks, the most complete inventory of parts, and the highest quality of mechanical and body repair service available. With a dedicated and hard-working team of nearly 700 employees, CIT Trucks is proud to say it has the best employees in the industry. Devoted individuals looking to advance their career and grow within a company are invited to apply now and see what CIT Trucks has to offer.

     

    CIT Trucks is an Equal Opportunity Employer.

    Responsibilities

    The IT Intern will troubleshoot problems and provide end users with the appropriate actions to resolve any issues.

    • Respond to requests for technical assistance via the phone and remote electronic control of user systems
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Advise user on appropriate actions
    • Follow standard help desk procedures
    • Log all help desk interactions
    • Administer help desk software
    • Redirect problems to appropriate resources
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Stay current with system information, changes and updates

    Qualifications

    • Student pursuing Bachelor’s Degree in an Information Technology related field
    • Ability to conduct self in professional manner in appearance and communication
    • Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems

    • Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software

    • Working knowledge and understanding of relevant help desk tracking applications

    • Working knowledge of customer service practices

    • Exceptional and professional communication skills, both written and oral

    • Comprehension of written data in related work documents

    • Ability to approach problems using logic and reason

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