CIT Trucks

Service Manager - Grayslake, IL

Job Locations US-IL-Grayslake
Req No.
2018-1576
Category
Service

Overview

Are you looking for a fullfilling career with a steady and growing company that invests in its employees?

 

Are you wanting to be part of a team that values effort and teamwork?

 

If you're just looking for a job, check out our competitors. If you're looking for a lifelong career, CIT Trucks is the company for you!

 

We offer a variety of incentives to make sure your needs are taken care of, including:

  • Base salary plus monthly commission
  • Company vehicle for use on sales calls  
  • Paid Vacation and Holidays
  • Choice of three medical plans with prescription coverage
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • 401(k) Retirement Plan
  • Health Savings Account
  • Flexible Savings Accounts

Responsibilities

  • Manage the service department day-to-day operations according to corporate established goals
  • Hire, train, evaluate, discipline, and terminate personnel while keeping up-to-date records
  • Promote a safe work environment by communicating monthly Tool Talks and enforcing proper safety protocol
  • Cultivate both existing and potential customer relationships to stimulate company growth by providing excellent customer service and maintaining Customer Satisfaction Index ratings comparable to the manufacturer, zone, or branch average
  • Serve as a liaison with factory representatives and O.E.M’s.
  • Break down estimates into labor and parts before the job is started so that repair tech’s are aware of time allowances. Monitor the status of all jobs as they progress to maximize the tech’s efficiency and training opportunities

Qualifications

  • College degree preferred with minimum 2 years’ experience in a truck repair facility
  • Ability to comprehend basic business mathematics and accounting
  • Professional attitude and appearance with a strong work ethic
  • Proven ability to manage and motivate personnel and effectively communicate to the public
  • Desire to set and attain goals while conducting business honestly and with integrity
  • Minimum 3 years of supervisory experience preferably with  an understanding of AS400

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