CIT Trucks

IT Support - Corporate Office

US-IL-Normal
Req No.
2017-1482
Category
Information Technology

Overview

Are you ready for a career with a growing company that offers competitive wages, great benefits, and advancement opportunities?

 

CIT Trucks is looking for dedicated, hardworking individuals to join the CIT Trucks family!

 

Are you looking for a fast-paced job with steady, challenging work?

 

CIT Trucks is a full-line commercial truck dealership with territories throughout Illinois, Missouri, and Indiana. We are expanding and are looking for professionals that want to grow with us. 

 

CIT Trucks offers competitive wages and a complete benefit package including:

  • PTO Bank and Paid Holidays
  • Choice of three medical plans with prescription coverage
  • Dental plan
  • Vision plan
  • Short and long-term disability
  • Life insurance
  • 401(k) Retirement Savings plan
  • Health Savings Account
  • Flexible Savings Accounts
  • Training opportunities

Responsibilities

  • Respond to requests for technical assistance via the phone and remote electronic control of user systems
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate actions
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resources
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates

Qualifications

  • Bachelor’s Degree in an Information Technology related field
  • 0-2 years of experience in a client/server environment
  • Ability to conduct self in professional manner in appearance and communication
  • Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems

  • Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software

  • Working knowledge and understanding of relevant help desk tracking applications

  • Working knowledge of customer service practices

  • Exceptional and professional communication skills, both written and oral

  • Comprehension of written data in related work documents

  • Ability to approach problems using logic and reason

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed